现代化呼叫中心在钢铁行业的应用

Application of modern call center in steel making

本文主要阐述呼叫中心的技术发展格局,以及与传统呼叫中心相比的优势所在。当今社会,企业间的竞争已由单纯的品种和价格的竞争,变为服务质量的竞争,所以在钢铁行业推广呼叫中心尤为重要。论文对钢铁企业呼叫中心的解决方案、功能要求和网络构成、硬件参数特性以及呼叫中心软硬件设备的兼容性和扩展性都做了详尽的探讨。

This article focuses on call center technology development pattern, as well as call centers, compared with the traditional strengths. Today＇s society, the competition among enterprises has been a pure variety and price competitiveness, quality of service into the competition, so the steel industry in the promotion of call center is particularly important. Thesis of iron and steel enterprise call center solution, the functional requirements and network composition, characteristics of the hardware parameters, as well as call center software and hardware equipment, compatibility and scalability have to do a detailed study.