摘要
1994年山东省烟台市率先推广服务承诺制,我国服务承诺制的研究经历了从实践到经验总结,理性思考与理论研究两个阶段。随着信息服务业的发展,对信息服务业承诺制的研究更为迫切。我国图书馆信息服务业从1996年也陆续推广信息服务承诺制,但是效果欠佳,因此,需要对服务承诺制的内涵做进一步研究,并在此研究基础上,对我国图书馆信息服务制的发展状况作进一步分析,提出对策。
In 1994,Yantai City of Shandong Province first promoted the service promise system in China.The research of service promise system experienced two phases.The first was from practice to lesson learned.The second was rational thinking and theoretical studies.As the information service industry is developing,the study of information service commitment system becomes more urgent.From 1996,in China,library began to promote information services system.But it was so ineffective.Therefore,the connotation of the system should be further researched and on the basis,the development of library information services system should be analyzed,and a solution should be proposed.
出处
《现代情报》
CSSCI
2010年第5期174-177,共4页
Journal of Modern Information
关键词
服务承诺制
图书馆服务承诺制
研究综述
service promise system
library service promise system
research overview