加强物业管理文化建设的重要性及措施

Strengthening the Importance and Measures of Property Management Cultural Development

物业管理是一个永不言完善的服务行业,一方面,它以一种特定的程序、环节、方式作用于业主;另一方面,它又以无法量化的文化、习惯、氛围等影响着业主,透过物业管理表层的房屋、绿化、保安、保洁等因素,其内在的因素是物业管理特有的法规、法律程序,以及伴随着这一商品意识以及人与人之间的关系。因此上述问题关键在于一些物业管理企业没有以顾客为中心的企业文化,没有一个为顾客创造价值的价值观,没有形成一个深入人心的顾客至上的企业氛围。

Property management is a service industry continuously progressing,on the one hand,it is in a particular program and links,means to act on the owner;on the other hand,it is affecting the culture,habits in a not quantified way.Through the surface housing of the property management,green,security,cleaning and other factors,the internal factors are unique to the property management regulation,legal process,and along with the product awareness and interpersonal relations.Therefore,some of these problems lies in the property management company didn＇t form customer-centric culture,no values to create for customers and has not formed business atmosphere which has deep impression on their customers.