高校图书馆读者细节服务及管理

Inspiration of Detailed Windows Service and Management for Reader of University Library

探讨了如何把以人为本思想融入高校图书馆服务中,指出图书馆应通过细节管理来推动服务质量的提高。

This paper probes into how to blend people-based concept into the service of university library,and expounds how to develop the detailed management to promote the detailed service of the library.