摘要
简要介绍和分析铁路客户服务中心的总体架构,重点围绕客运服务各子系统进行功能设计,概要分析各子系统的主要技术实现,展望系统的实施前景。
The architecture of Railway Passenger Service Center was introduced and analyzed.The functional design of Passenger Service System was also produced.Furthermore,some key technologies supporting the System were analyzed and the prospect of System application was described.
出处
《铁路计算机应用》
2010年第5期20-23,共4页
Railway Computer Application
关键词
铁路客户服务中心
客运服务
集成平台
语音平台
Railway Passenger Service Center
passenger service
integrated platform
voice platform
