摘要
随着民众日益增长的医疗保健服务需求,形成了医院和患者是相互依存的关系。与之相适应的、新的质量观念要求对医院的医疗质量,从工作效率的时效性、医疗费用的合理性和社会对医院整体服务功能的评价等多方面进行评定。以病人为中心,以质量为根本,是医院开展医疗保健服务的关键。
The increasingly rising request for healthcare led to a new mutual dependent relationship between hospital and patient.Hereby,the assessment of hospital service quality should be considered from the timeliness of work efficiency,rationality of medical expenditure and the comprehensive service function.In consequence,it is patient-oriented idea and quality-first service which become the key point of hospital healthcare.
出处
《解放军医院管理杂志》
2010年第4期324-325,共2页
Hospital Administration Journal of Chinese People's Liberation Army
关键词
医疗安全
医疗质量
medical safety
medical quality