知识工作的结构性特征对生产率的作用研究

The effect research of structural characteristic on the knowledge work's productivity

在对知识工作的结构特征分析基础上,建立知识工作的程序化、规范化——生产率关系模型,指出对于知识工作,程序化和规范化过程并不必然导致最优生产率,知识工作生产率随着其程序化、规范化程度的提高,呈现先上升后下降的趋势。同时,对于不同类型的知识工作,由于其创新性要求以及工作任务的复杂性不同,最优生产率对应的程序化和规范化程度也有所不同,知识含量越低的岗位,其最优生产率对应的程序化、规范化程度越高;知识含量越高的岗位,其最优生产率对应的程序化、规范化程度越低。掌握知识工作的结构性特征规律,努力实现知识工作的程序化和规范化管理的同时,挖掘知识工作中的创新行为。该模型的建立为企业对科学管理与人本管理的选取提供了借鉴,为知识工作生产率研究提供了新的理论研究视角。

Based on the analysis of knowledge work＇s structural characteristics,a relationship model between the knowledge work productivity and the corresponding procedure standard was established.From the empirical research,this paper pointed that,the process of structuring for knowledge work does not necessarily lead to optimal productivity.The productivity shows a downward trend after the first rise with the structuring of knowledge work.At the same time,for the knowledge work positions with specific knowledge content,their productivity curve showed the first increase after lowering trend with the constant improvement of standardization;The higher the knowledge content of the positions have,the lower degree of standardization of its optimal productivity.This paper analyses the optimal productivity for the corresponding procedure and standard,as well as the innovational behavior potentially exists in the knowledge work with non-procedure and non-standard characteristic.This study puts forward a new perspective of scientific management and people-oriented management for the enterprise as well as provides a new theoretical perspective for the knowledge work productivity study.