摘要
介绍了读者满意度的理论基础,阐述了读者满意度的定义及内涵,分析了影响读者满意度的因素,探讨了提高读者满意度的措施。
This paper introduces the theoretical foundation of readers＇satisfaction,expounds the definition and connotation of readers＇satisfaction,and analyzes the factors influencing readers＇satisfaction,and probes into some measures for improving readers＇satisfaction.
出处
《科技情报开发与经济》
2010年第16期49-51,共3页
Sci-Tech Information Development & Economy
关键词
图书馆
读者满意度
读者服务
library
reader＇s satisfaction
service for readers
