浅谈换位思考在提升图书馆服务质量中的作用

Talking about the Functions of Transpositional Consideration in Improving the Service Quality of Library

阐述了换位思考的内涵,分析了换位思考在提升图书馆服务质量中的作用,着重论述了馆员在工作中如何进行换位思考。

This paper expounds the connotations of transpositional consideration,analyzes the functions of transpositional consideration in improving the service quality of library,and discusses how librarians to carry out the transpositional consideration in their work.