摘要
目的:探讨"知心"护理服务文化的实施及影响。方法:树立"知心"护理服务文化理念,制定"知心"护理服务标准,从2007年开始在心血管内科实施"知心"护理服务。结果:提高了病人满意度及护理工作质量,健康教育覆盖率及合格率提高,护理人员的职业成就感也得以提升。结论:"知心"护理服务文化在提升医院服务品牌方面发挥了积极作用。
Objective： To explore the implementation and impact of ＂intimate＂ care. Methods： We began to implement intimate nursing care from 2007 after establishing philosophy of intimate care and developing the care standards. Results： Patient satisfaction and care quality improved. More patients got professional health education. And nurses also got professional developments. Conclusion： Intimate nursing care culture played an active role in improving hospital service brand.
出处
《中国护理管理》
2010年第6期68-70,共3页
Chinese Nursing Management
基金
湖北省卫生厅护理科研立项项目(200620)
关键词
知心
护理服务
文化
intimate
care service
culture
