农业病虫害远程诊断与知识呼叫中心系统

Call Center System for Agricultural Knowledge Based on Remote Diagnosis of Pests and Diseases

设计了一套用于远程病虫害诊断的农业知识呼叫中心系统。该系统将呼叫中心技术与传统的专家系统相结合,采用呼叫中心的IVR流程自动调用专家系统知识库的实施方案,并将呼叫中心的CTI服务器和传统的数据库服务器、Web服务器配合使用,实现了借助电话网对农业病虫害进行远程诊断的功能;同时系统提供了知识浏览、案例查询等功能,能够满足不同信息化发展水平地区农民对病虫害防治知识及诊断的需求。

In order to help the farmers to obtain the agricultural knowledge to prevent and control the pests and diseases as well as to carry on the remote diagnosis by telephone,a call center system was presented for agricultural knowledge based on the remote diagnosis of pests and diseases.Based on the union of the call center technology and the traditional expert system,this system adopted the implementation plan of call center IVR flow transferring the expert system knowledge base automatically,and coordinated the call center CTI server the traditional database server and Web server to provide the function of carried on the remote diagnosis of agricultural pests and diseases with the aid of the telephone network; the system also provided the functions of knowledge browsing,case gaining and expert consultation,and could satisfy the farmers＇ needs to gain the agricultural knowledge as well as to carry on the remote diagnosis.