集体主义价值观在冲突管理中所起的作用——基于一个管理实验的分析

The Roles of Collectivist Values in Conflict Management——Analysis Based on an Experiment

学者们认为集体主义价值观有利于避免组织中冲突,以及有利于冲突的良性演化。本研究采用实验方法,招募80位志愿者参与实验研究。实验结果显示,相比个人主义,集体主义对建立合作目标更有帮助。他们也很自信他们可以一起工作,一起作决策,以提问表达他们对反对意见的理解,接受这些意见的合理之处,以及整合立场来产生一个整合的决策。实验结果挑战集体主义价值观可避免冲突的传统理论,支持最近的一些观念即牢固的人际关系可在决策过程中促进反对意见的有效讨论。

Collectivist values have been thought to be helpful in avoiding organizational conflict, and to induce construct conflict solution. In an experiment with 80 participants at an university in China, the impacts of collectivist values and individualist values are tested on a set of outcomes including integrated decision making and willingness of future cooperation. The results shown that collectivist values, comparing to individualist values, are more helpful in develo- ping cooperation. They were also confident that they could work together and make decisions, sought to understand the opposing position by asking questions, demonstrated that they understood the opposing arguments, accepted these arguments as reasonable, and combined positions to create an integrated decision. Results challenge traditional theorizing that collectivist values lead to conflict avoidance and support recent arguments that strong relationships promote the productive discussion of opposing views in decision-making.