患者满意度调查对改善护理质量的作用

The effect of patients＇ satisfaction survey to nursing quality improvement

目的观察患者满意度调查对改善护理质量的影响。方法通过对住院患者进行满意度调查，发现护理工作的薄弱环节，制定针对性的改进措施，比较实施后满意度变化。结果实施后与实施前相比，患者满意度均有提高，其中服务意识、健康宣教、主动服务和总体满意的提高差异具有统计学意义（P〈0．05）。结论实施“以患者为中心”护理理念有助于提高护理工作质量。

Objective To observe the effect of patients＇ satisfaction survey to nursing quality improvement. Methods The patients＇ satisfaction was surveyed in order to find the weakness of nursing, establish improvable measures and compare the changes of patients＇ satisfaction after intervention. Results The degrees of satisfaction in all the observed items were improved. The differences in the service awareness, health education, initiative service and general satisfaction were significantly（ P 〈 0. 05 ）. Conclusions Practicing the ＂patient-based nursing＂ idea is helpful to improve the nursing service quality.