7FROEHLE C,ROTH A V,CHASE R,VOSS C.Antecedents of New Service Development Effectiveness:An Exploratory Examination of Strategic Operations Choic[J] Journal of Service Research,2000,3(3):3-17.
8J.Sundbo,F.Gallouj.Innovation in services[J].SI4S Project synthesis,Work package 3/4,1998.8.
10Love H.J,,Roper S.Location and Network Effects on Innovation Success:Evidence for UK,German and Irish Manufacturing Plants[J].Research Policy,2001,30:643-661.