图书馆信息服务转型与参考咨询服务

On the Transformation of Library Information Service and DRS

简述了数字图书馆及数字参考咨询服务的定义、特点。与传统图书馆的读者文献服务进行了比较,指出数字参考咨询服务是适应图书馆信息服务转型的客观需要。阐明了数字参考咨询服务是数字图书馆用户信息服务转型的主要途径。提出兼容性和可操作性是建立数字参考咨询服务平台的两大原则,建立一支学科馆员的参考咨询队伍是做好数字参考咨询服务的根本保证。

This paper introduces the definition,characteristics of digital libraries and digital reference service.Then it points out digital reference service is the objective need adapting to the transformation of library information services by comparing digital libraries with the readers of literature of traditional library services.The paper clarifies that digital reference service is the way to transition in user information services of digital library.Compatibility and operability are the two principles of establishing digital reference service platform.The establishment of a consulting team of academic reference librarian is the fundamental guarantee of offering good digital consultation services.