G／M／c模型在医院口腔科门诊诊疗系统中的应用

Applications of queuing theory model G/M/c in hospital dental clinic Service

目的用排队论的模型解决医院口腔科门诊病人排队等候时间长的问题。方法以某医院口腔科门诊诊疗系统医生的人数设置为例，运用排队论G／M／c模型进行分析和讨论。结果由计算得，增加2名医生后，新到病人排队等待的平均时问下降，从而能解决口腔科就诊拥挤的问题。结论利用排队论的方法可以较好地解决医院口腔科门诊诊疗系统中人员配置问题，为优化口腔科门诊资源配置，提高服务效率提供科学的参考。

Objective To discuss the application of queuing theory model in order to find out a scientific method of solving the problem about long-time waiting. Methods The paper applies the queuing theory model G/M/c to analyze the personal allocation of dental doctor. Results Through calculating, it can be obtained by increasing two doctors that the patient＇s probability of dispensing with waiting for treatment increase and the crowded conditions of dental treatment would be solved. Conclusion Utilizing the Queuing G/M/c Theo^3~ Model can be helpful to provide a basis for resource allocation, and to provide some scientific suggestion for improving medical service efficiency and optimizing medical resource.