6Poister,Theodore H,et al,Performance Measurement in Municipal Government:Assessing the State of the Practice[J].Public Administration Review,July/August 1999,59(4):225-335.
7Paul J Longo.The Performance Blueprint,An Integrated Logic Model Developed to Enhance Performance Measurement Literacy:The Case of Performance-Based Contract Management[J].2002 Annual Conference of the American Evaluation Association.2002.Sept..
8Rhys Andrews,G A Boyne,J.Law and R.M.Walker.“Myths,measures and modernisation:The comparative performance of English and Welsh local government”[J],Local Government Studies.2003,29(2):54-75.
9Muzzio D,G Van Ryzin.2000.Satisfaction with New York City services:Report to the New York City Council[M].New York:New York City Council.
10Janet M Kelly,David Swindell.“A Multiple-Indicator Approach to Municipal Service Evaluation:Correlating Performance,Measurement and Citizen Satisfaction across Jurisdictions”[J].Public Administration Review,2002,Sep/Oct:610-621.
