6W.L.Benoit.Apologies,Excuse,and Accounts:A Theory of Image Restoration Discourse.Albany,NY:State university of New York Press.1996.
7W.T.Coomos.Ongoing Crisis Communication:planning,managing and responding.2nd edition.London:Sage.2007.
二级参考文献8
1E. Pakarinen, E (1967). “News Communication in Crisis: A Study of Newspaper Coverage of Scandinavian Newspapers during the Russo-Finnish Note Crisis in the Autumn of 1961.” Communication Monograph. Vol. 2, pp. 224-228.
2S. Fink (1986). Crisis Management: Planning for the Inevitable. New York: American Management Association.
3L.Barton (1993). Crisis in Organizations: Managing Communication in the Heat of Chaos. Cincinnati, OH: South-Western.
4Grunig J.E. & Hunt, T. (1984). Managing Public Relations. New York: Holt.
5W. L. Benoit (1996). Apologies, Excuse, and Accounts: A Theory of Image Restoration Discourse. Albany, NY: State University of New York Press.
6W. T. Coombs (2007). Ongoing Crisis Communication: Planning, Managing, and Responding. 2nd edition. London: Sage.
7J.P. McHale, J.P. Zompetti & M.A. Mofitt (2007). “A Hegemonic Model of Crisis Communication: Truthfulness and Repercussions for Free Speech in Kasky vs. Nike.” Journal of Business Communication. Vol. 44, pp. 374-402.
