基于效率、回应性、公平的公共服务绩效评价——以上海市公共汽车交通的服务绩效为例

Evaluation of Public Service Performance Based on Efficiency,Responsiveness and Fairness——A Case Study of Shanghai Bus Traffic Service Performance

在理论研究层面,从效率、回应性、公平三维度构建公共服务绩效公式,追求单位成本服务满意最大化。在案例分析层面,以上海市公共汽车交通服务为例,通过灰色评价衡量其服务绩效为"一般"水平,并逐步迈入"较满意"行列。据此,提出的政策建议是提高技术效率和公众满意度。

On theoretical research,it evaluates public service from the three dimensions of efficiency,responsiveness and fairness. And then it establishes a formula of public service performance,which pursues to maximize the satisfaction of the unit cost. On empirical research,taking Shanghai bus traffic service as a case for discussion,it tries to evaluate public service comprehensively through gray evaluation methods. And the outcome of the performance level is average; it gradually enters the satisfactory level. According to the analysis,a policy recommendation is suggested,which is to increase the technical efficiency and public satisfaction.