摘要
目的:总结药学部多种沟通方法所取得的成绩,为科室决策提供依据。方法:分析科室与临床以及管理者与内部员工的各种沟通形式。结果:通过多渠道全方位的沟通,可以全面了解工作中存在的问题、改进的办法以及员工和服务对象的期望。结论:有效的沟通,应该成为管理者管理水平提高的必要手段。
Objective: To summarize the achievements of pharmacy department through various communication methods in order to provide evidences for department decision-making. Methods: Analyzing various communication forms between pharmacy department and clinical departments, between managers and internal employees. Results: Through various channels and multidirectional communication, the problems existing in work, improvement methods, staff and service objects' expectations can be comprehensively understood. Conclusions: Effective communication should be managers' necessary means of improving the management level.
出处
《药品评价》
CAS
2010年第12期22-24,共3页
Drug Evaluation
关键词
沟通
持续提高
药学部
Communication
Continuous improvement
Pharmacy department