医院门诊便民服务中心患者满意度调查分析

Analysis of patients＇ satisfaction survey for service centers in hospitals outpatient clinics

依据《上海窗口行业精神文明建设评估系统》进行医院门诊便民服务中心患者满意度调查，应用关键驱动因素分析模型及四象限分析法对问卷进行分析，找出医院门诊便民服务中心迫切需要提高和改善满意度的重点问题，为医院持续改进质量提供理论依据，为医院树立品牌形象提供新思路，为深化医疗改革提供参考。

The ＂Assessment system for spiritual civilization development of service industries in Shanghai＂ is called into play to guide the survey of patients＂ satisfaction for service centers in hospital＇s outpatient clinics. Survey feedback recovered is analyzed with the key driving factors analysis model and the four-quadrant analysis. This practice identified the most critical areas to improve the satisfaction for such centers, providing theoretical references for constant quality improvement in hospitals, new insights for hospital branding, and guidelines for further health reforms.