信息咨询评估指标体系及评价方法研究

On the Indicator System of Information Service and its Assessment Method

从信息咨询的诸要素出发,归纳出几种评价信息咨询质量的指标,建立起评价指标体系,提出几种评价方法,对信息咨询工作进行评价。

By analyzing the factors in information service, it sums up several indicators for assessment of information service quality, establishes an indicator system, and proposes several assessment methods to assess information service.