探讨人文关怀护理在胸外科病房护患沟通中的作用

Discussion about Humanistic Care Played in the Role of Nurse-patient Communication in the Thoracic Surgery Ward

目的:探讨将人文关怀护理运用到护患沟通中,对病人实施人性化护理服务的作用。方法:对2009年10月～12月在胸外科住院的324例病人进行随机分组,将病人分为试验、对照组。采用发放住院病人满意度调查表的方法,了解病人对护士工作的认可程度。分别用人文关怀、普通工作法与病人沟通。结果:人文关怀组的病人满意度明显高于对照组。结论:提升护理质量,和谐医患关系,有效的促进护理工作健康发展。

Objective： To discuss about the roles that humanistic nursing care plays in the communication between the nursing staff and patients. Methods： 324 thoracic surgery patients hospitalized between October, 2009 and December, 2009 were randomly divided into Experimental Group and Control Group. Humanistic care was given to then former group and the common communicative method were used to the latter group. A Questionnaire of Hopsitialized Patients＇ Satisfaction Degree was adopted to obtain the information on their evaluation to nursing work. Results： The satisfaction degree in the group geven humanistic care was obviously higher than that in the control group. Conclusion： By improving nursing quality and harmonizing the relationship between the medical staffand patients, can effective and healthy nursing be achieved.