论IT服务设计

IT Service Design

经过20多年的发展，大多数大型企业都已经引进了MRP、MRPII和ERP等信息系统。随着信息技术在企业管理中得到广泛的应用，企业逐步认识到信息系统不仅可以支持业务的自动化，还可以作为一种战略手段帮助企业实现其战略目标，获得竞争优势。如何通过信息系统规划来指导企业未来的信息系统系统建设，识别满足企业需要的信息系统，已经成为中国信息经理（CIO）和高层经理所关注的重要问题之一。但是，一直以来，国内的公司都忽视了服务的重要性，长久以来服务成了低技术含量，没有多少商业价值的业务。

After 20 years of development,most large companies have introduced MRP, MRPII and ERP and other information systems.With IT in Qiyeguanli been widely used,enterprise information system to realize that not only can support the business of automation,but also as strategic means help company achieve its strategic objectives win competitive advantage.How information systems planning to guide future information systems,enterprise system construction,identification of information systems to meet business needs,has become China＇s Information Manager （CIO） and senior manager, one of the important issues of concern.However, all along,domestic companies have overlooked the importance of services,in a long term,services into low-tech and not much commercial value business.