6Pascore, G.C. Patient satisfaction in primary health care[J]. Evaluation and Program Planning, 1993, (6): 185 ~210
7Labarere, -J Francois, -P Bertrand, -D. Outatient satisfaction: validtion of a French-language questionnaire: data quality and identification of associated factors [J]. Clin-perform-Health-Care, 1999, 7(2):63~69
8Raymond G. Carey, Jerry H. Seibret. A patient survey system to measure quality improvement: questionnaire reliability and validity [J]. Medicial Care, 1993, 31(9) :834~845
9Judith A. Hall, Michael C. Dornan. Meta-analysis of satisfaction with medical care: Description of research domain and analysis of overall satisfaction levels[J]. Social Sci Med, 1988, 27(6): 637 ~644
10Roy A. Carr-Hill. The measurement of patient satisfaction [J].Journal of Public Health Medicine, 1992,14(3) :236~249