电脑话务员及其应用

COMPUTER TELEPHONE OPERATOR AND ITS APPLICATIONS

介绍电脑话务员的工作原理、主要特点、适用范围及其规格类型，并介绍了电脑话务员在自动电话小交换机中的使用方法。

In this paper,the principle of the computer telephone operator is introduced.Its main characteristics,its scope of application and its specifications are also described.At last,the using method of the computer telephone operator applied in PABX is discussed.