摘要
当前,社区卫生服务机构亟需构建全面、全员、全程的质量管理体系。全面质量管理对于社区卫生服务机构提高质量管理水平、实施可持续性发展至关重要。社区卫生服务机构通过落实质量管理制度、完善监控模式、强化配套人才体系等措施实施全面质量管理,可以提高相关工作人员抓质量的积极性和主动性,促进质量观念的进一步转变,从而提升机构的综合服务水平。现对社区卫生服务机构实施全面质量管理的现状及应注意的问题予以综述。
At present,the community health service agencies need to build up total quality management（TQM）system.TQM is critical for community health service agencies to achieve sustainable development.Through measures such as perfecting the monitoring mode,strengthening the support of labor resources and building a comprehensive quality management system,the community health service agencies can boost staff members′ enthusiasm and initiative,promote the further change of quality concept and improve their services.This paper reviews the implementation of total quality management in community health service agencies and related issues.
出处
《医学综述》
2010年第15期2296-2298,共3页
Medical Recapitulate
关键词
社区卫生服务
全面质量管理
服务机构
Community health services
Total quality management
Service agencies
