基于服务管理理论的志愿服务管理中的问题与对策

The Voluntary Service Management Problems and Countermeasures Based on Service Management Theory

以服务管理理论为基础研究志愿服务管理及其特征,依据志愿服务质量差距模型分析志愿服务管理中存在的问题并提出相应的解决方案。

This article attempts to research on the voluntary service management based on service management theory,mainly from the definition of voluntary service,the special characteristics of voluntary service to explain this kind of public service,introduces voluntary service quality management concept based on the voluntary service quality gap model,points out the voluntary service management problems and solutions.