六西格玛法在降低住院病人尿培养标本不合格率中的应用

Lowering Unqualified Rate of Urine Culture Sample for Inpatients with Six Sigma Management

目的降低住院病人尿培养标本的不合格率。方法运用六西格玛管理方法中的定义、测量、分析、改进和控制5个步骤,对全院住院病人尿培养标本进行分析,找出影响尿培养标本质量的相关原因,提出整改措施,改进留取标本方法,提高送检尿培养标本的合格率。结果尿培养标本不合格率从14.7%降至1.3%,完善了护士的宣教方式,缩短了护送队的送检时间,提高了病人留取尿标本方法的准确性。结论运用六西格玛管理方法能有效降低尿培养标本不合格率,注重团队建设,更注重各环节管理,真正关注病人的需求,能提高工作效率和质量。

Objective To lower unqualified rate of urine culture sample for inpatients. Methods Urine culture samples were analyzed to find out related factors influencing culturing with five steps of define, measure, analyze, improve and control in six sigma management so as to improve qualified rate, Results The unqualified rate was lowered from 14.7% to 1.3% with shortened trans- portation time and improved sampling accuracy. Conclusion Unqualified rate was efficiently lowered with six sigma management. Teamwork and management of each process will improve culture quality.