基于Agent的B to C业务中CRM的设计研究

The Research for the Designing of Customer Relationship Management System in the B to C Based on Agent

主要研究将智能Agent技术与数据挖掘技术的有效融合,解决CRM中客户发现、维系等与客户相关的问题,并提出了实现CRM功能的3层架构。

The article is about combining the Agent technologh and Data Minging technolgh to solve the problem of discovering the new clients and keeping clients,and so on.A Three layersframework is given to implement the fuction of the CRM.