现代图书馆服务质量评价体系构建研究

The Study of Constructing Modern Library Service Quality Evaluation System

服务质量是图书馆评价的核心标准,让用户满意是图书馆服务的终极目标。本文从评价工具、评价对象、评价方法与评价指标等方面探讨了现代图书馆服务质量评价体系的构建。

The service quality is the core standard of library evaluation and users satisfaction is the ultimate objective of library service.From the evaluation tools,evaluation objects,evaluation methods and evaluation indexes,this paper discussed the evaluation l system of the modern library service.