摘要
连云港市广电网络经过多年的发展取得很大进步。随着数字电视、互动电视、广电宽带等业务的开展,越来越需要建设多功能的广电网络呼叫中心。介绍连云港市广电网络呼叫中心的选择、建设和高效利用。
After years of development,Lianyungang Broadcast Television Network made great progress.The business of Digital TV,Interactive TV,Cable internet arise in the city of Lianyungang.Broadcast television network call center is urgent need.This article describes construction of broadcast television network call center and its efficient use in lianyungang.
出处
《中国有线电视》
2010年第8期960-962,共3页
China Digital Cable TV
关键词
呼叫中心
计算机电信集成技术
IP交换机技术
中间件
业务运营系统软件
call center
computer telecommunication integration(CTI)
IP switch technology
middleware
business operations system software(BOSS)