质量价值流及其应用研究

Study on Quality Value Stream and Its application

为回答"质量如何被生产出来的?生产各个环节所承担的具体质量责任是什么?"等两个基本问题,在引入客户价值理论,讨论客户价值与企业质量目标的转换关系基础上,明确了质量价值流的定义,并建立了质量价值流的基本模型图。之后提出了企业内部各工作或活动贡献质量价值的三项基本角色,即直接生产、辅助生产和检测确认,并基于此提出质量管理的基本原则。最后,建立了一套质量价值流图的工具,并以某服装厂的质量价值流管理为例。

For answering the two basic questions as＂How is the quality produced？ What are the specific quality responsibilities of each activities in the production＂,the theory of customer value has been involved into the discussion of the relationship between customer value and quality objectives of company,basing on which the identity and basic model of quality value stream（QVS） have been proposed.Then all the activities and works inside the company have been separated into three quality roles,the direct production,the assistant production,and the checking and confirming,basing on which a fundamental principal of quality management has been highlighted.Finally,a set of managerial tools according to the QVS has developed and exemplified with a quality management case in a clothing making factory.