医院人文关怀制度化对患者满意度的影响及其分析

Influence of patient satisfaction on humane care hospitals and its analysis

目的探讨护理人文关怀对整体护理质量的影响。方法对1000例住院患者随机分为实验组和对照组,对照组采用传统的整理护理,实验组实施整理护理的同时进行人文关怀护理,通过问卷调查,以比较两组患者满意度的差异。结果人文关怀组的患者的满意度明显高于对照组,其差异具有统计学意义(P<0.05)。结论人文关怀制度化对提高患者对医院的满意度具有重要意义。

Objective To explore the humanistic nursing care for the impact on the overall quality of care.Methods 1000 patients were randomly divided into experimental and control group,traditional holistic nursing was implemented in the control group,while both traditional holistic nursing and humane care were implemented in the experimental group to compare the differences of patient satisfaction by questionnaire survey.Results The humane care group was significantly higher in patient satisfaction,and the differences are statistically significant（P0.05）.Conclusion The institutionalization of humanistic care has an important significance in improving patient satisfaction with the hospital.