摘要
介绍一种具有可扩展性、多媒体接入的即时通信客服系统架构,并重点介绍基于智能客服机器人和业务归属地自动识别技术实现的智能化融合和分地区服务的业务流程,总结电信运营商即时通信客服的优势和未来发展方向。
Introduces a scalable,multimedia access to the instant messaging service system architecture,and focuses on the implementation of intelligent integration based on intelligent robots and business ownership of automatic identification technology and sub-regional services business processes,sums up the advantage of the telecommunications service operators＇ customer service instant messaging system and the future direction of development.
出处
《现代计算机》
2010年第8期111-114,共4页
Modern Computer
关键词
业务归属地自动识别
智能化融合
即时通信客服系统
差异化服务
Business Ownership of Automatic Identification
Intelligent Integration
Customer Service Instant Messaging System
Differentiated Services
