摘要
目的:探索患者满意度和医生感知患者满意度之间的差异。方法:设计调查问卷进行医生患者对比研究。结果:患者满意度和医生感知患者满意度在各方面都存在显著性差异。启示:患者满意度在医院竞争中不可或缺,应注意从患者角度设计调查量表,同时争取由独立的第三方机构来实施。
Objective:To explore the difference between the patients' satisfaction and satisfaction awareness by doctor.Methods:Design a questionnaire to inquire patients,and for the same contents,inquire the doctors of on-the-spot questionnaire.Results:There are distinct dif-ferences nearly at all points between patients' satisfaction and satisfaction awareness by doctors.Suggestion:Patient satisfaction survey is es-sential to competition,to design survey questionnaire should be considered in patients.The best way is to implement by an independent third-party agencies.
出处
《医学与社会》
2010年第9期75-77,共3页
Medicine and Society
关键词
医院管理
患者满意度
Hospital management
Patients' satisfaction