4DEVEUGELE M, DERESE A, De Maesschalck S, et al. Teaching communication skills to medical students, a challenge in the curriculum? [J]. Patient Educ Couns, 2005,58(3): 265-270.
5MAYNARD D W,HERITAGE J. Conversation analysis, doctor-patient interaction and medical communication[J]. Med Educ, 2005, 39(4):428-435.
6JOHN L. Coulehan , Marian R. Block. The Medical Interview[M]. F.A. Davis Company, 1997:268-270.
7HSU J, HUANG J, FUNG V, et al. Health information technology and physician-patient interactions: impact of computers on communication during outpatient primary care visits[J]. J Am Med Inform Assoc,2005,12(4):474-480.
8JECKER N S, CARRES J A, PEARLMAN R A. Caring For Patients in Cross-Cultural Settings [J]. Ha.stings Center Rep, 1995; 25: 6-14.
9PLOTNIKOFF G A. Metaphors: words as bridges and barriers to effective medical communication. The unconscious guidance of metaphors-our medical "common sense"-can both enhance and hinder effective communication between patients and physicians[J].Minn Med,2004,87(7):42-45.
10BRODY H. Transparency: Informed Consent in Primary Care[J].Hastings Cent Rep, 1989,19: 5-9.