持续质量改进理论在儿科采血风险事件管理中的应用

Application of continuous quality improvment theory in the management of risk incidents of blood collection in department of pediatrics

目的探讨持续质量改进理论在儿科采血质量管理中的应用与效果。方法应用持续质量改进理论对采集血标本进行管理,成立持续质量改进小组、收集资料、确定存在的问题、分析问题产生的原因、制订改进目标、采取整改措施、制订操作流程、评价效果等。结果儿科采血风险事件发生率由1.10%下降到0.04%,病人和家属对护士采血技术满意度由92.00%上升到98.00%。结论持续质量改进理论应用于血标本采集管理中能改进采血质量,降低采血风险事件,提高病人和家属对医院的满意度,保障病人安全。

Objective To explore the effect of applying continuous quality improvement（CQI） theory to improve the quality of blood collection in department of pediatrics. Methods CQI theory was used to manage the course of blood collection. The specific measures included establishing the CQI team to gather data, identify problems, analyze causes, set up improvement goals, take corrective measures, formulate operation processes, evaluate the effectiveness, and so on. Results The incidence of risk events in department of pediatrics decreased from 1.10% to 0.04%. The satisfaction of patients and relatives with the blood collection technology increased from 92.00% to 98.00%. Conclusion The application of CQI theory in the management of blood collection can improve the quality of blood collection, reduce the incidence of risk events, improve the satisfaction of patients and families with hospitals, and ensure the safety of patients.