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SERVQUAL模型对本科教育服务质量评估的实践研究——对A本科院校的个案分析 被引量:6

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摘要 从高等教育的服务性角度来认识高等教育服务质量问题已成为探究高等教育质量评估的新概念。利用SERVQUAL模型在服务质量评估方面的独特价值,引入到A高校的本科生教育服务质量评估中进行实证研究,研究表明,SERVQUAL模型在本科生教育服务质量评估中不仅可行,而且具有很大的应用前景。
作者 卢海英
机构地区 浙江海洋学院
出处 《高等农业教育》 2010年第7期26-30,共5页 Higher Agricultural Education
基金 2009年浙江省教育厅课题(Y200909582) 2009年浙江省教育科学规划课题(SCG305)
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参考文献4

  • 1洪彩真.国外高等教育服务质量SERVQUAL模型研究及其启示[J].教育与考试,2007(6):67-74. 被引量:12
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二级参考文献10

  • 1Soekisno Hadikoemoro.A Comparison Of Public And Private University Students Expectations And Per-ceptions Of Service Quality In Jakarta,Indonesia. . 2001
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共引文献11

同被引文献28

引证文献6

二级引证文献33

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