知识密集型服务业核心流程分析——基于知识转移的讨论

Core Business Process Analysis in KIBS——Based on Knowledge Transfer

基于专业知识储备,提供满足客户需求的解决方案(solutions),是知识密集型服务业(KIBS)的一大特征,而负责向客户进行知识转移的流程则是决定KIBS竞争力的核心流程。文章尝试从分析KIBS的顾客购买动机入手,详细讨论了KIBS的提供物特征,并在此基础上着重探讨了此类企业核心流程所涉及的知识转移、吸收和扩散过程。

Professional knowledge store and offering customer＇s solutions,are important characteristics of KIBS（Knowledge-intensive business services）,the process in knowledge transfer is the core business process that determines the competitiveness of KIBS.This paper attempts to analyze the buying motivation of customers,discusses the characteristics of KIBS provisions in detail,and focuses on core business processes involved in knowledge transfer,absorption and diffusion.