合理设计医疗纠纷病案复印工作流程

Rational Design of Medical Record Workflow of Medical Disputes

随着医疗纠纷的逐渐增多,设计合理的纠纷病案复印工作流程是病案管理的新课题。自2007年,我科逐步完善纠纷病案复印的工作流程,使差错逐年降低,2009年纠纷病案复印的差错率几近为零,这是保证医疗纠纷得以顺利解决的前提条件之一。

As medical disputes gradually increased,designing rational dispute medical record duplication workflow is a new subject in management. From 2007,dispute medical record duplication workflow in my department was increasingly perfected,which associated with a decreasing tendency year by year in medical errors. In 2009,the error occurrence of dispute medical record duplication was almost 0,which was a premise to successfully resolve medical disputes.