摘要
信息技术基础架构库（IT Infrastructure Library，ITID，是由英国国家计算机与电信局（Thecentral Computer and Tdecommunication Agency，CcTA）主导开发的，用于规范IT服务管理的架构。在企业中实施ITIL，可以用量化的管理手段提升IT运维服务水平。
IT Infrastructure Library is developed by the Central Computer and Telecommunication Agency （CCTA） which is attached to UK government. It is created to specify the architecture of IT service management. Using ITIL in enterprises will improve IT operation and maintenance services by implementing quantitative management method.
作者
王红
胡玉红
郭菁
WANG Hong, HLI Yu-hong, GUO Jing （Beijing University of Science and Technology, Beijing 100083, China）
出处
《电脑知识与技术》
2010年第9期7148-7149,共2页
Computer Knowledge and Technology
关键词
ITI
量化管理
IT服务
ITIL
quantitative management
IT services
