三级医院实行儿科穿刺会诊制度的效果分析

Research on the social effect of puncture and consultation system for pediatrics in the tertiary hospital

目的 利用穿刺会诊制度提高儿科护士穿刺的成功率,提升穿刺技术水平,减少患者投诉以及增加患者满意度.方法 选取2006年3月至2010年3月儿科门诊穿刺患儿200例,随机分为干预组和对照组各100例,干预组采取会诊制度,而对照组则不采取会诊制度.比较2组穿刺成功情况、患儿家属投诉及满意度情况.结果 干预组采用儿科穿刺会诊制度明显地提高了儿科护士穿刺的成功率、提升了儿科护士穿刺的技术水平、减少了患儿家属的投诉以及增加了其满意度,与对照组相比差异显著.结论 三级医院儿科穿刺会诊制度不但可以明显增加儿科患儿家长的满意度,同时也可以帮助提高医院儿科护士的穿刺水平和专业技术,具有良好的社会效益.

Objective To use puncture and consultation system for improving the needle puncture success rate of pediatric nurses, upgrading the level of puncture technology, reducing patient complaints and increasing patient satisfaction. Methods 200 pediatric patients selected from March,2006 to March, 2010 were divided into the intervention group and the control group, The intervention group adopted puncture and consultation system while the control group did not. The success rate of puncture, patients complaints and patients satisfaction were compared. Results The puncture success rate of pediatric nurses increased,and patients＇ complaints reduced and patients＇ satisfaction degree increased in the intervention group compared with that of the control group. Conclusions The pediatric puncture and consultation system in the tertiary hospital not only increases the satisfaction degree of pediatric patients＇ parents, but also improves the level of puncture technique of pediatric nurses, and has important social effect outside hospital.