2[2]Merlyn, V., & Parkinson, J., Development Effectiveness: Strategies for IS Organizational Transition,John Wiley, 1994.
3[3]Parzinger, M.J. & Nath, R., TQM implementation factors for software development: an empirical study,Proceedings of the Southwest Decision Science Institute,1997.
4[4]Ahire, S.L., Goliar, D. Y. & Waller, M.A., Development and validation of TQM implementation constructs,Decision Sciences, 27, 1996.
