摘要
从服务内涵、优质服务形成及读者角度进行深度剖析,提出满足读者期望、实施馆员满意战略、深化服务内涵、营造和谐服务环境等措施打造图书馆的优质服务。
The author analysis the excellent service connotation from service of literal interpretation, formation of high quality service and read er＇s point of view. Propose the measure of paying attention to and satisfied readers＇s expectation, implementing strategy of librarian＇s satisfies deepening service connotationand building the harmonious service environment, this paper discussed how a university
出处
《图书馆论坛》
CSSCI
北大核心
2010年第5期93-95,共3页
Library Tribune
关键词
图书馆
优质服务
服务质量
library
excellent service
service quality
