浅谈我国旅游消费者权益保护

Brief Talk on Protection of Rights and Interests of Tour Consumers in Our Country

旅游消费者作为消费者群体中的特殊人群,有着不同于一般消费者的特性,因此,我国旅游消费者的权益保护问题就成为我国旅游市场健康有序发展必须解决的问题。由分析旅游消费者的法律地位入手,结合旅游消费者的特性分析及我国旅游法律保护的现状,分析我国旅游者特定旅游权益的法律问题,包括:人身和财产安全权、知情权、享受诚信服务权、求偿权等,并结合以上方面,提出解决意见。

Tour consumers, as a special group among the consumer maases, have their own peculiarity different from that of common consumers. Therefore, the protection of the rights and interests of tour consumers of our country is a problem that is to be solved in order that our tour market can develop healthily and orderly. Here solution ideas are put forward after starting with analyzing tour consumers＇ legal status, combining with consumers＇ characteristics as wall as the present state of the tour legal protection of our country, analyzing the law problems of our tourists special rights and interests, including security right of person and property, right of knowing the situation, right to enjoy sincere service, right of claims and so on.