整体系统思维视角下社区物业管理人员素质结构的初步探讨

Discussion on the Elementary Competency of Managers for Management Enterprises by Using the Systemic Thinking

在整体性思维的视角下,采用文献分析和访谈法研究的方法,探讨社区物业服务企业管理人员的应有的职业素质结构。根据管理科学方法分析研究结果表明,社区物业管理服务企业管理人员的职业素质结构主要包括专业知识、专业品质和运营管理能力三个方面。这个职业素质结构反映了物业管理企业对于管理人员的具体要求,对物业管理人员的选拔和培训、建立和谐社会具有重要的参考价值。

Both qualitative and quantitative methods are employed to explore the competency model and its internal structure of Managers in the Estate Management Enterprises.The results showed that the Estate Management Enterprises management competency model can be grouped into three factors：operational capabilities,resource management,and professional quality.It is very valuable for the middle managers selection and training of the property services company and forthe construction of a harmonic society.