冲突管理方式对团队绩效的影响研究

Research of Conflict Management Mode Effect on Team Performance

通过实证验证了不同冲突管理方式影响不同类型团队绩效的研究模型与假设,并进行了讨论。采用陈国权(Guoquan Chen,2000)团队绩效以及由Rahim和Magner开发的包括整合式、帮助式、支配式、折衷式、逃避式的冲突管理方式的5因子量表,通过有效的问卷调查,应用SPSS进行数据分析,进而验证工作团队中整合式呈显著正影响,帮助式呈不显著负影响,支配式呈不显著正影响,折衷式呈不显著负影响,逃避式呈不显著负影响;并行团队中整合式呈显著正影响,帮助式呈显著正影响,支配式呈正影响,折衷式呈显著负影响,逃避式呈显著负影响;项目团队中整合式呈显著正影响;帮助式呈不显著负影响,支配式呈不显著正影响,折衷式呈不显著负影响,逃避式呈不显著正影响;管理团队中整合式呈显著正影响,帮助式呈不显著正影响,支配式呈不显著正影响,折衷式呈不显著负影响,逃避式呈不显著正影响。

This paper discusses and verifies the research model and hypothesis of the different conflict management mode effect on different types of team performance by means of demonstration. This paper adopts team performance of Guoquan Chen （2000）, and applies the five factor measure tables of conflict management mode developed by Rahim and Magner, which includes integrating type, obliging type, dominating type, compromising type, avoiding type. Through effective questionnaires and the data analysis by SPSS, this paper verifies the integrating type has a significant positive effect in the work team, the obliging type has a non-significant negative effect, the dominating type has a non-significant positive effect, the compromising type has a non-significant negative effect, the avoiding type has a non-significant negative effect; the integrating type has a significant positive effect in the parallel team, the obliging type has a significant positive effect, the dominating type has a positive effect, the compromising type has a significant negative effect, the avoiding type has a significant negative effect; the integrating type has a significant positive effect in the project team, the obliging type has a non-significant negative effect, the dominating type has a non-significant positive effect, the compromising type has a non-significant negative effect, the avoiding type has a non-significant positive effect; the integrating type has a significant positive effect in the management team, the obliging type has a non-significant positive effect, the dominating type has a non-significant positive effect, the compromising type has a non-significant negative effect, the avoiding type has a non- significant positive effect.