优化服务流程 提升宾客满意度——以酒店业服务流程优化为例

Optimizing Service Processes,Improving Guest Satisfaction:Taking Service Process Optimization in Hotels as an Example

本文通过对服务流程的分析,阐述了服务流程优化的重要性,并以酒店服务流程优化为例论述了服务流程优化的原则和方法。

The thesis explains the importance of the service process optimization,based on the analysis of service process.It mainly discusses the services principles and methods of process optimization through an example of hotel seivice process.