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网站信息服务质量评价体系的比较与构建——基于ITIL体系和CSI体系的剖析 被引量:1

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摘要 通过对比ITIL和CSI网站信息服务质量评价体系的优点和局限性,本研究将两者进行互相取长补短,建立了更加全面系统的的网站信息服务质量综合评价指标体系。新体系不仅可以通过"自评"的数据知道自身的不足,及时加以改善;而且还可以通过来自"他评",以了解依靠自身力量难以察觉的不足。
作者 杨慧 田嵩
出处 《福建电脑》 2010年第8期90-91,共2页 Journal of Fujian Computer
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